National Fast Freight

Fastfrate Group Streamlines Billing Operations, Driving Efficiency Coast-to-Coast

Overview

Fastfrate Group partnered with Supra to address inefficiencies in its decentralized billing processes across 11 terminals. Supra implemented a comprehensive billing solution, transitioning from skeleton to full billing, optimizing processes, and enabling seamless operations with 24/7 support. This transformation streamlined billing workflows, improved accuracy, and ensured business continuity during challenges like the COVID-19 pandemic, reinforcing Fastfrate Group’s commitment to operational excellence and customer satisfaction.

Client

Canada’s largest privately held supply chain and logistics providers with coast-to-coast facilities and services.

Industry

Transportation

Size

1000+
Users

Services
Business Process
Outsourcing

Business Challenge

Fastfrate Group faced operational inefficiencies across its 11 terminals, with key opportunities to improve:

  • Decentralized Billing Processes: Each terminal managed its own billing independently, creating room for centralization.
  • High Transaction Volumes: A significant volume of transactions led to inconsistencies and inefficiencies.
  • Reliance on Completion Services: Initial dependency on completion services for generating skeleton bills caused delays in the billing cycle.

The Supra ITS Solution

Supra streamlined Fastfrate Group’s billing operations with the following tailored solutions:

  • Transitioned from skeleton billing to full billing within six months after proving the updated process.
  • Implemented comprehensive billing services, including Billing, POD (Proof of Delivery) Entry, and Cube Entry, ensuring accuracy and consistency.
  • Enabled local managers to provide feedback, resulting in process improvements and key operational enhancements.
  • Established continuous monitoring with real-time feedback from the Practice Manager to ensure service quality and ongoing optimization.
  • Developed and executed a robust emergency plan, enabling seamless work-from-home operations during COVID shutdowns.

Impact on the Business

Conclusion

The collaboration between Fastfrate Group and Supra demonstrates the power of customized IT solutions in overcoming operational challenges. By streamlining billing processes and ensuring business continuity, Fastfrate Group enhanced efficiency, resilience, and service quality, positioning itself for sustained success in the competitive logistics industry.

We’ve partnered with Supra for years, and they consistently exceed expectations. Their professionalism, high-quality work, and effective communication have made them an invaluable extension of our team. From streamlining processes to offering cost-efficient solutions, Supra ITS delivers reliable support, helping us achieve over 98% accuracy and meet evolving needs.
John King
Vice President of IT and Process
The Fastfrate Group
We’ve partnered with Supra ITS for years, and they consistently exceed expectations. Their professionalism, high-quality work, and effective communication have made them an invaluable extension of our team. From streamlining processes to offering cost-efficient solutions, Supra ITS delivers reliable support, helping us achieve over 98% accuracy and meet evolving needs.
John King, IT Director, National Fast Freight

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