Prepare your business by

governance
and
reporting

Empowering partnerships with transparent governance structures and insightful reporting for improved performance and accountability

Proactive Insights for Effective
Managed IT

Supra’s tailored reporting ensures clarity, compliance, and actionable insights for streamlined operations.

01

Data-Driven

Sophisticated tools and technology provide us with accurate data to effectively manage your IT landscape.

02

Tailored Strategies

Custom reports that highlight trends and opportunities leading to informed strategy and decision-making.

03

Streamlined Excellence

Flexible SLAs optimize critical services, reduce costs, and provide continuous improvements.

citm at your
service

Our Client IT Managers (CITM) are your advocates within Supra ITS. This highly experienced and technical team prioritizes your needs above all, ensuring complete customer satisfaction.

managed
slas AND KPIs

Enhance operational efficiency using our precise SLA metrics and KPIs. Leverage data-driven insights for transparency, accountability, and continuous improvement.

financial
reports

Gain control over expenses with Supra’s detailed monthly financial reporting. Our process ensures transparent consumption insights, billing accuracy, and proactive cost-saving measures for optimized financial management.

user
experience

At Supra, user satisfaction is our top priority. Through continuous surveys tracking mean time to resolution (MTTR), first contact resolution (FCR), and Net Promoter Scores (NPS), we ensure superior satisfaction. Transparent reporting and collaboration foster continuous improvements, enhancing the overall user experience.

Strategic
alignment

Our Client IT Management (CITM) team collaborates closely with clients, intricately aligning IT roadmaps with business objectives and technological goals. This synergistic approach ensures strategic IT investments, ultimately driving operational excellence for our clients.

client success
stories

Client
TESTIMONIALS

“Trusted IT Partner Since 1999: Supra provides enterprise-grade IT and cybersecurity solutions helping organizations ranging from small to fortune 500s.

questions?
look here

Still have questions?

Can’t find the answer you’re looking for?
Please chat to our friendly team.

questions?
look here

What is a Client IT Manager (CITM) at Supra ?

A CITM is a dedicated professional who serves as a liaison between Supra and its clients, ensuring seamless communication, technical expertise, and personalized support.

A CITM’s responsibilities include managing client relationships, understanding and addressing IT needs, driving strategic IT initiatives, and ensuring service excellence.

CITMs collaborate with internal technical teams to align client needs with IT solutions, advise on technical improvement projects, and participate in annual IT budgeting and planning.

CITMs lead small projects, coordinate efforts, manage project scope and milestones, and provide regular updates to clients and management.

While larger projects are managed by dedicated Project Management teams, CITMs act as internal stakeholders, participate in project reviews, track progress, and ensure alignment with client expectations.

CITMs monitor incidents, ensure SLAs are met, identify critical issues, enhance incident management procedures, and provide guidance and training to clients during critical incidents.

CITMs assist in identifying support trends and recurring issues, conduct root cause analyses, and drive continuous improvement initiatives based on problem analysis findings.

CITMs regularly review client contracts, ensure services align with deliverables, make financial decisions within budget constraints, and work with finance teams for accurate billing.

CITMs report incidents, conduct problem analysis, and root cause investigations on a monthly basis, driving continuous service enhancements and operational excellence.

CITMs are highly experienced technical professionals who prioritize client needs and technical excellence, focusing on service delivery and customer advocacy rather than sales pitches.

Explore more
managed it services

Security and Compliance

Embrace financial stewardship with Supra ITS’s secure private cloud. Enjoy cost-effective, customizable setups based in Canada and backed by stringent security measures.

Assessment and Planning

Strategic IT Evaluation for optimal performance, risk mitigation, and resource planning, helping to elevate overall efficiency and security.

Design and Implementation

Transform your business with Supra ITS’s Design and Implementation services, delivering tailored solutions for optimized performance and seamless integration.

Empower Your Business
With Seamless IT Solutions

Need more information? Book a meeting with one of our experts today!