Prepare your business by

IT service
management

Optimize IT operations with Supra’s robust Service Management solutions, featuring our integrated NSOC, 24×7 Service Desk, and Incident, Patch, and Change Management capabilities.

Need streamlined
IT operations?

Explore Supra’s comprehensive Service Management solutions for 24×7 support, incident handling, patch management, and change management, backed by our world class NSOC.

01

Efficient Service Delivery

We ensure swift incident resolution, proactive patch management, and seamless change implementation.

02

24x7 IT Support

Experience round-the-clock support with our bilingual Service Desk for fast and reliable assistance.

03

Secure IT Operations

Protect your infrastructure with our integrated NOC and SOC, enhancing threat detection and response capabilities.

the
nsoc

Unlock exceptional IT security with Supra ITS’s 24×7 Network and Security Operations Center (NSOC). Our uniquely integrated approach provides real-time threat detection, faster incident response, improved collaboration, and proactive risk mitigation, ensuring robust protection for your business infrastructure.

incident
management

Empower your business with our Incident Management expertise. Our 24×7 team guarantees a rapid response with clear communication for an efficient incident resolution.

Patch
management

Manage your risk with our ITIL-aligned Patch Management practices. Our approach includes rigorous testing prior to the deployment, ensuring enhanced security, minimized disruptions, and optimized performance for your business.

Change
management

Enhance your IT operations with our ITIL-aligned Change Management. We prioritize efficient change processes, risk mitigation, stakeholder involvement, and data-driven decision-making, ensuring seamless transitions and optimal service delivery.

24x7
service desk

Experience unparalleled support with our 24×7 Service Desk. Benefit from rapid incident resolution, streamlined service requests, global coverage, and proactive problem management for enhanced customer satisfaction.

client success
stories

Client
TESTIMONIALS

“Trusted IT Partner Since 1999: Supra provides enterprise-grade IT and cybersecurity solutions helping organizations ranging from small to fortune 500s.

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What is IT Service Management (ITSM)?

ITSM is the process of managing and delivering IT services to meet the needs of customers and ensure efficient and effective operations.

We provide a range of ITSM services, including 24×7 NSOC, Incident Management, Patch Management, Change Management, and 24×7 Service Desk support.

The 24×7 Network and Security Operations Center (NSOC) monitors and responds to network and security incidents, ensuring a secure IT environment.

We responds to incidents promptly, communicates effectively with stakeholders, collaborates to resolve issues, and continuously improves incident handling processes.

Patch Management involves updating software to fix vulnerabilities and improve performance. Supra’s Patch Management ensures security, productivity, and compliance.

Change Management ensures smooth transitions in IT services. We follow ITIL-aligned practices for efficient change processes and risk mitigation.

Our Service Desk enhances customer satisfaction, improves issue resolution times, and provides peace of mind to customers, contributing to a positive customer experience and strengthened customer relationships.

ITIL (Information Technology Infrastructure Library) is a framework that provides best practices for IT service management (ITSM). It outlines a set of processes, procedures, tasks, and checklists that can be applied to align IT services with the needs of a business. ITIL covers various aspects of IT service management, including service strategy, design, transition, operation, and continual improvement.

ITIL processes improve service quality, minimize disruptions, reduce costs, enhance customer satisfaction, and promote an adaptive approach to service management.

We follow structured processes, defined service levels, strict governance, and continuous monitoring to ensure SLAs are consistently met.

Customers benefit from enhanced security, reduced downtime, improved productivity, proactive problem resolution, and optimized IT operations for business success.

Explore more
managed it services

Assessment and Planning

Strategic IT Evaluation for optimal performance, risk mitigation, and resource planning, helping to elevate overall efficiency and security.

Security and Compliance

Embrace financial stewardship with Supra ITS’s secure private cloud. Enjoy cost-effective, customizable setups based in Canada and backed by stringent security measures.

Governance and Reporting

Empowering partnerships with transparent governance structures and insightful reporting for improved performance and accountability.

Empower Your Business
With Seamless IT Solutions

Need more information? Book a meeting with one of our experts today!