Maritime Ontario

Maritime Ontario Streamlines Billing Operations Achieving Significant Cost Savings and Higher Billing Accuracy

Overview

Maritime Ontario partnered with Supra ITS to address billing inefficiencies across its 10 Canadian terminals. Supra implemented customized solutions to optimize the TruckMate system, centralize billing operations, and enhance accuracy. This transformation streamlined processes, improved reliability, and reduced operational costs, enabling Maritime Ontario to achieve greater efficiency and operational excellence.

Client

A leading Canadian transportation carrier

Industry

Transportation

Size

1000+
Users
 

Services

Business Process Outsourcing, Billing transformation

Business Challenge

Maritime Ontario, operating across 10 terminals in Canada, sought to enhance its billing processes to drive greater operational efficiency and financial accuracy. To achieve this business objective, the client decided to:

  • Centralize billing processes across multiple terminals.
  • Ensure higher accuracy in financial data to reduce errors.
  • Implement a cost-effective solution to boost both financial and operational performance.

The Supra ITS Solution

Supra partnered with Maritime Ontario to optimize its billing processes through the following initiatives.

  • Gained in-depth understanding of the TruckMate system used by Maritime Ontario and customized it for enhanced efficiency.
  • Collaborated with local managers to refine and advance specific processes.
  • Completed the transition from inception to production within just three months.
  • Provided continuous system enhancements and 24/7/365 support to ensure seamless operations, especially for the rail portion

Impact on the Business

Conclusion

The collaboration between Maritime Ontario and Supra highlights the transformative impact of tailored IT solutions on operational efficiency. By centralizing billing, enhancing accuracy, and reducing costs, Maritime Ontario achieved significant improvements, positioning itself as a more agile and reliable player in the competitive logistics industry.

Supra has been instrumental in improving our back-office operations. Their customized data entry services enhanced workflows, productivity, and precision. With unmatched expertise and dedication, they consistently exceed expectations. We highly recommend Supra to organizations seeking reliable, efficient, and impactful back-office solutions.

Sukha Matharu
Vice President - Operations (General Freight)
Maritime Ontario Freight Lines Limited
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