Supra ITS Launches FleetGain Business Process Services

FleetGain Business Process Services builds on managed IT services provider’s decades of experience optimizing knowledge workers by taking over non-core, repetitive data entry and transfer functions

TORONTO, SEPTEMBER 30, 2019 – Supra ITS, a leading provider of managed and cloud IT services for small- and mid-sized Canadian enterprises, is formally expanding its Business Process Services (BPS) offerings under its FleetGain brand to help customers better focus on their core business and digital transformation efforts.

Supra ITS’ BPS practice is the culmination of years of experience helping customers in the transportation industry offload non-core, repetitive data entry and transfer functions so they can focus on their digital transformation efforts and grow their business.

“We see BPS as being more than just about saving our customers money in the short term, but also helping them strategically allocate their resources and positioning their business for long-term agility,” said Sanjeev Spoila, CEO of Supra ITS. “FleetGain BPS builds on decades of Supra’s experience as a managed IT services provider, pulling together the collective strengths of global talent, standardized processes and the latest technology to deliver continuous business impact and an improved bottom line.”

FleetGain’s highly trained BPS team has deep and wide knowledge of the transportation and logistics industry that enables it to support or assume back office functions as defined by its customers, 24 hours a day, 7 days a week, all year round.  It provides offsite, extremely reliable and flexible data processing services, including order entry, billing, rating, POD entry and cube entry, coupled with experience using common transportation management systems, such as TruckMate, Degama and Rose Rocket.

FleetGain BPS is initially focused on the transportation industry but also looking to extend its offerings and capabilities to other industries that require data to be processed from one format to another, including financial services, insurance, education and health care.  As an IT services company, Supra ITS has extensive experience optimizing knowledge workers and automating key operational activities.

“FleetGain BPS is an opportunity to help new and existing Supra ITS customers more precisely manage rule-based tasks and continuously increase process effectiveness and efficiency,” said Terry Holland, Director, Logistics and Supply Chain Services for Supra ITS.  “This adds significant value and direct business impact beyond the bottom line.”

FleetGain BPS comprises a North American team of analysts, supervisors, data entry operators, managers and IT support teams. Customers can expect a single point of contact with a local manager supporting the ongoing relationship and steering overall governance. During the initial transition phase, FleetGain allocates additional personnel as necessary and recruits on an ongoing basis to keep a current list of available resources on file in the event of inevitable a staff turnover or the need to hire additional resources as business demands.

FleetGain BPS is backed by more than 100 employees in New Delhi with all data securely processed through Supra ITS’ Canadian data centre. The company has developed a comprehensive set of information security policies and procedures designed to meet the stringent regulatory and compliance requirements of the Government of Ontario.

About FleetGain

As part of a broader managed IT services company, Supra ITS, FleetGain helps customers strategically allocate their resources to position their business for long-term agility by building on decades of experience as an outsourcing services provider. We see Business Process Services as an opportunity to help our customers more precisely manage rule-based tasks and continuously increase process effectiveness and efficiency. Our ability to dynamically scale allows our customers to not only leverage us as a partner today but in the future, as the world of technology and processes shift and evolves. FleetGain designs and executes delivery models for an ever-charging horizon which align with revenues and quality.

About Supra ITS

Supra ITS is a full-service provider of managed IT services focused on helping small- and mid-sized enterprises get the most from their hybrid cloud by seamlessly integrating on-premise, private and public cloud infrastructure. Our “public cloud neutral” approach leverages partnerships with Microsoft, Oracle and HPE to deliver a wide range of IT services, including end-user support, managed systems and networks, as well as custom application development. Established in 1999, Supra ITS is Canadian-owned and operated with world-class Tier 3 data centres in the Greater Toronto Area, as well as in the United States and overseas.

There are many ways artificial intelligence (AI) and machine learning already impact cybersecurity. You can expect that trend to continue in 2024 – both as tools for data protection as well as a threat.

Balancing Cybersecurity Innovation Amid Evolving Threat Landscapes

Even as you implement AI and machine learning into your cybersecurity strategy through the adoption of tools like Security Orchestration, Automation, and Response (SOAR), Security Information and Event Management (SIEM) and Managed Detection and Response (MDR), so are threat actors. They will continue to update and evolve their own methodologies and tools to compromise their targets by applying AI and machine learning to how they use ransomware, malware and deepfakes.

With small and medium-sized businesses just much at risk as their large enterprise counterparts, SMBs must take advantage of AI and machine learning as mush possible. AI-directed attacks are expected to rise in 2024 in the form of deepfake technologies that make phishing and impersonation more effective, as well as evolving ransomware and malware.

Deepfake social engineering techniques

Deepfake technologies that leverage AI are especially worrisome, as they can create fake content that spurs employees and organizations to work against their best interests. Hackers can use deepfakes to create massive changes with serious financial consequences, including altering stock prices.

Deepfake social engineering techniques will only improve with the use of AI, increasing the likelihood of data breaches through unauthorized access to systems and more authentic looking phishing messages that are more personalized, and hence, more effective.

Countering Cyber Threats and Harnessing Innovation in 2024

If hackers are keen on leveraging AI and machine learning to defeat your cybersecurity, you must be ready to combat them in equal measure – just as AI and machine learning will create new challenges in 2024, they can also help you bolster your cybersecurity. While regulations are being developed to foster ethical use of AI, threat actors are not likely to follow them.

AI will also affect your cyber insurance as your providers will use it to assess your resilience against cyberattacks and adjust your premium payments accordingly. AI presents an opportunity for you to improve your cybersecurity to keep those insurance costs under control.

Conclusion

There’s a lot of doom being predicted around the growing use of AI and machine learning. And while it does pose a risk to your organization and its sensitive data, you can use it to bolster your cybersecurity even as threat actors leverage AI to up the ante. A managed service provider with a focus on security can help you use AI and machine learning to protect your organization as we head into 2024.

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