Vitran Express

Vitran Express Transforms Billing Operations Achieving Higher Billing Accuracy and Greater ROI

Overview

Vitran Express partnered with Supra to transform its billing operations, addressing challenges in accuracy, documentation, and workforce coordination. Supra implemented customized AS400-compatible processes, comprehensive training, and technological enhancements. This collaboration streamlined billing workflows, improved accuracy, and optimized operational efficiency, positioning Vitran for sustained success in managing its North American terminals.

Client

Canada’s leading Less-than-Truckload (LTL) transportation provider

Industry

Transportation

Size

1000+
Users

Services
Business Process
Outsourcing

Business Challenge

Vitran Express, managing 20 terminals across North America, sought to optimize its billing operations for greater efficiency and accuracy. The key focus areas included:

  • Centralization Opportunities: Billing operations across multiple terminals were not fully unified, presenting opportunities for streamlining.
  • Documentation and Transparency: The system maintained a high accuracy rate but lacked the necessary documentation for full transparency.
  • Consistent Communication: A dispersed workforce across many locations created challenges in maintaining consistent communication and processes.

The Supra ITS Solution

Supra partnered with Vitran Express to deliver a seamless, customized solution tailored to their operational needs

AS400-Specific Custom Processes: Designed and implemented processes specific to Vitran’s AS400 environment, ensuring compatibility and reliability.

Training and Support: Developed comprehensive training materials and facilitated a test system to ensure smooth adoption by billers across all locations.

 

Addressing Technology Constraints: Built solutions to enhance access and overcome existing technology barriers, ensuring uninterrupted workflow.

Business Benefits

Conclusion

The partnership between Vitran Express and Supra exemplifies how tailored IT solutions can overcome complex operational challenges. By streamlining billing processes and enhancing accuracy, Vitran achieved significant efficiency gains and ROI, setting a strong foundation for continued growth and excellence.

This marks our third year working with Supra and FleetGain to handle our Canadian billing requirements. Following a smooth seamless transition of our billing functions to FleetGain we have experienced no service disruptions even during Covid while maintaining equal or better error rates. The team at FleetGain helped us save money, improve accuracy and gave us a disaster recovery option offshore that experienced no down time. We are looking to expand our services with Supra and FleetGain as their model is customizable to the client’s business requirements while still providing savings and quality.
Chris Traikos
President, Vitran Express
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