
Vitran Express partnered with Supra to transform its billing operations, addressing challenges in accuracy, documentation, and workforce coordination. Supra implemented customized AS400-compatible processes, comprehensive training, and technological enhancements. This collaboration streamlined billing workflows, improved accuracy, and optimized operational efficiency, positioning Vitran for sustained success in managing its North American terminals.
Canada’s leading Less-than-Truckload (LTL) transportation provider
Transportation
1000+
Users
Vitran Express, managing 20 terminals across North America, sought to optimize its billing operations for greater efficiency and accuracy. The key focus areas included:
Supra partnered with Vitran Express to deliver a seamless, customized solution tailored to their operational needs
AS400-Specific Custom Processes: Designed and implemented processes specific to Vitran’s AS400 environment, ensuring compatibility and reliability.
Training and Support: Developed comprehensive training materials and facilitated a test system to ensure smooth adoption by billers across all locations.
Addressing Technology Constraints: Built solutions to enhance access and overcome existing technology barriers, ensuring uninterrupted workflow.
Introduced a “pay-as-you-process” model, allowing Vitran to scale operations as needed while maintaining cost efficiency.
Delivered a ~60% return on investment by reducing operational costs.
Achieved a remarkable accuracy improvement to 99.4%, significantly reducing errors and rework.
Decreased average processing time by 9%, accelerating billing cycles.
Transitioned from business-hour operations to 24×7 support, ensuring continuous service availability
The partnership between Vitran Express and Supra exemplifies how tailored IT solutions can overcome complex operational challenges. By streamlining billing processes and enhancing accuracy, Vitran achieved significant efficiency gains and ROI, setting a strong foundation for continued growth and excellence.
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