
Maritime Ontario teamed up with Supra ITS to elevate its billing operations across 10 Canadian terminals. By implementing customized enhancements to the TruckMate system, Supra ITS centralized billing, increased accuracy, and optimized workflows. This transformation not only streamlined processes but also improved reliability and reduced operational costs, empowering Maritime Ontario to operate with greater efficiency and achieve new levels of operational excellence.
A leading Canadian transportation carrier
Transportation
500+
users
Business Process Outsourcing, Billing transformation
Maritime Ontario, operating across 10 terminals in Canada, sought to enhance its billing processes to drive greater operational efficiency and financial accuracy. To achieve this business objective, the client decided to:
Supra partnered with Maritime Ontario to optimize its billing processes through the following initiatives.
Introduced a pay-as-you-process model, aligning costs with volume and usage.
Achieved a billing accuracy rate of 99.6%, significantly reducing errors.
Realized over 60% savings in operational costs.
Enabled centralized billing for streamlined management across all terminals.
Delivered 24/7/365 coverage to meet the demands of critical rail operations.
The collaboration between Maritime Ontario and Supra highlights the transformative impact of tailored IT solutions on operational efficiency. By centralizing billing, enhancing accuracy, and reducing costs, Maritime Ontario achieved significant improvements, positioning itself as a more agile and reliable player in the competitive logistics industry.
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